Question 1

How do I place an order?

Accepted Answer

Add to cart and follow checkout. You can order as a guest; with an account you can track orders and reorder in one click.

Question 2

How do I use a discount code?

Accepted Answer

Enter your code in the coupon field on the cart or checkout page. We occasionally run first-order promotions.

Question 3

What payment methods are available?

Accepted Answer

All credit and debit cards (Visa, Mastercard, Amex) are accepted via our secure payment infrastructure with 256-bit SSL and 3D Secure. Your card details are never stored by us.

Question 4

Is my payment secure?

Accepted Answer

Yes. Payments are processed through a bank-grade, PCI-DSS compliant secure payment infrastructure; we never see your card data.

Question 5

How long does shipping take?

Accepted Answer

Orders usually ship within 2-4 business days. Free shipping over a certain amount.

Question 6

How do I track my order?

Accepted Answer

We share your tracking number once shipped; you can also see the status in your account.

Question 7

What is the return policy?

Accepted Answer

Unopened, unused products can be returned within 14 days of delivery. Once approved, the refund goes back to the original method.

Question 8

When will I see results?

Accepted Answer

Hair care takes patience. With consistent use, the goal is to contribute to healthier-looking hair typically within 3-6 months. Individual results may vary.

Question 9

Can I use the products together?

Accepted Answer

Yes. The shampoo and the spray form a complementary routine; the shampoo cleanses the scalp while the spray nourishes the roots.

Question 10

When can I start the products after a transplant?

Accepted Answer

Once your clinic's initial washing protocol is complete, you can switch to the gentle shampoo routine with their approval. Wait for your clinic's approval for the spray as well.

Question 11

Will the shampoo/spray harm the transplant area?

Accepted Answer

The products are gently formulated; however, during recovery always follow your clinic's instructions.

Question 12

Which countries do you ship to?

Accepted Answer

We ship almost everywhere except Russia, Syria, Iraq and Ukraine. We deliver across Europe, the Middle East, the Americas, Asia and beyond.

Question 13

How long does international delivery take?

Accepted Answer

International orders are usually delivered within 4 to 7 business days. Your order ships within 1-2 business days, then arrives within 4-7 days depending on your country.

Question 14

How much is international shipping?

Accepted Answer

Shipping cost is calculated automatically at checkout based on the destination country and order total. Orders above a certain amount may qualify for free shipping.

Question 15

Which countries do you NOT ship to?

Accepted Answer

We currently cannot ship to Russia, Syria, Iraq and Ukraine. We deliver to all addresses outside these countries; we update this list from time to time.

Question 16

Can I track my international order?

Accepted Answer

Yes. Once your order ships, you receive a tracking number to follow your parcel end-to-end. You can also see the status under 'My Orders' in your account.

Question 17

Can I return from abroad?

Accepted Answer

Yes. Unopened, unused products can be returned within 14 days. For international returns, the return shipping cost is the buyer's responsibility; please contact us first.

Question 18

Will the products have issues at customs?

Accepted Answer

Our products ship as cosmetic/care items and clear customs smoothly in most countries for personal-use quantities. In rare cases extra documentation may be requested; our support team will assist you.

Question 19

How do I verify authenticity?

Accepted Answer

Every box has an authenticity code/QR; scan it to verify your product. We sell only through official channels.

Frequently Asked Questions

Shopping

Payment & Security

Shipping & Delivery

Returns & Exchange

Product Usage

Hair Transplant Aftercare

International Orders

Authenticity Verification

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